Frequently Asked Questions
What leasing options are available?
3-15 month options
Are co-living options available?
No
Do you have flexible lease lengths?
3-15 months
Can roommates sign separate leases?
No
Do you offer individual leases & co-living?
No
Can I request a specific apartment & can an apartment be held?
Yes for 2 weeks
Can an apartment be reserved ahead of time?
Yes we always pre lease
Can I choose a specific apartment before I move in?
yes
Is there a security deposit and is any of it refundable?
Depends on screening
What payments are required before move-in?
All move in costs and deposit
How do I apply for an apartment?
online
Is there an online application process?
yes
Where can I submit a rental application?
ccislandvilla.com
What qualifications are needed to apply?
verifiable income of 2.5x's th rent, they do a credit check , criminal background and rental history check.
What screening criteria do you use for applicants?
We can provide a copy of our rental criteria
When is rent due and how can it be paid?
Rent is due on the 1st of every month and is paid online
Do you offer online rent payment options?
Yes
Are there late fees for rent payments?
Yes,
Do you require a security deposit and how is it handled?
Yes, depends on outcome of screening
Are utilities included?
no
What utilities are included in the rent?
none
Which utilities are residents responsible for?
water, electricity , cable and wifi
Is renter's insurance required?
yes, they are automatically enrolled in our Renters Legal Liability and we encourage them to seek a 3rd party to cover their personal belongings
Can I purchase renters insurance through the property?
No
Do you allow subletting or short-term rentals?
Subletting, no. Short-term rentals yes
Can the apartment be sublet or listed on short-term rental platforms like AirBnB or VRBO?
No
Are housing vouchers accepted?
Yes
Do you accept Section 8 vouchers?
Yes
Do residents need to carry renters insurance?
Yes
What fees are due at move-in?
Rent, deposit, utility, renters , and other amenities
Do you charge an application or administrative fee?
yes $60 per app and $150 admin fee
Is key fob or code access required for amenities?
yes
Are amenities secured and accessible by residents only?
yes
What are the hours of the clubhouse?
9am-6pm
What are the hours for the fitness center?
24hr
Is the fitness center open 24 hours?
yes
When is the gym open?
24hr
What times is the pool open, and is it seasonal?
10am-10pm
When can residents use the swimming pool?
open all seasons
When is the business center available for use?
9am-6pm
When is the resident clubhouse open?
9am-6pm
Can I reserve the clubhouse for private use?
no
What times can I access the clubhouse?
9am-6pm
Is the apartment set up for working remotely?
Yes
Are there coworking spaces or work-from-home-friendly features?
No
Are there shared workspaces or meeting rooms available?
No
Do common spaces have high-speed internet?
Yes
How do I get my packages/do you have package lockers?
Package Room
Is there a secure package delivery system?
Yes
Where do deliveries go?
Package Room
Do you offer outdoor grilling areas for residents?
Yes
Do you offer valet trash service and/or recycling?
Yes Valet
What trash and recycling services are provided?
Valet
Are concierge services available?
No
Do you have any community events or resident activities?
Yes
Are social events hosted regularly?
Yes
Do you have a lending program for things like bikes, sporting equipment, etc?
No
Do you have community garden space?
No
Do you have DIY space, studio space, or podcast facilities?
No
What is the smoking policy?
No smoking in apartments . No Marijuana smoking on property
Is smoking allowed in apartments or common areas?
No smoking in apartments . No Marijuana smoking on property
Are pets allowed, and what is the pet policy?
No weight restrictions , we do have breed restrictions
Do you have a dog park or pet washing station?
NO
What is the parking situation?
Parking available
Is parking assigned or open?
open , we do offer reserved parking in some areas
Are garages or covered parking available?
Yes
What is your policy on guests staying overnight?
3 days
Are there quiet hours or community rules I should know about?
after 10pm
What schools are in the area?
Smith Elementary, Haas Middle School and King High School
Which school district is the property located in?
CCISD
Is rideshare service (like Uber/Lyft) commonly available in the area?
Yes
How far is it to the nearest airport or train station?
Airport is 13 miles away
What is the travel time to the closest airport or transit hub?
17 min
Are you near any transportation routes? Which ones?
Southside Transit Station is 2 miles away
Is public transit accessible nearby?
Yes
How walkable/bikeable is the community?
Both
Are there sidewalks, trails, or bike paths in the area?
Sidewalks
Are there grocery stores or shopping centers nearby?
Yes
What are the closest options for groceries and dining?
HEB and Walmart
Are the apartments furnished?
No
Do you offer furnished or partially furnished apartments?
No
Have any recent renovations been done?
No
When were these apartments built? Have there been any renovations?
2008, no
Are elevators available for resident use?
No
Is additional storage available inside or outside the apartment?
No
Do the apartments have walk-in or walk through closet options?
Yes walk in
Is there a linen closet in the apartment?
in some units
Do the apartments have air conditioning?
Yes walk in
Do apartments have ceiling fans or additional ventilation?
Yes ceiling fans
What type of climate control is included?
N/A
What type of flooring do the apartments have?
Carpet/Vinyl
Are the floors carpeted, vinyl, or hardwood?
Carpet and Vinyl
Is there a bathtub or just a shower?
Tub/shower
What type of bathroom fixtures are included?
Tub, shower sink/vanity, toilet , towel bars
Are washers and dryers available? Are they in the apartment? What kind?
Yes full size are included in most units
Do apartments include in-home laundry or access to shared laundry?
In home
Are the washers and dryers full-size, frontload, or stackable?
Full size top load
Is there a separate laundry room or is it a laundry closet?
Laundry Closet in kitchen area
What kind of appliances and features does the kitchen have?
Refrigerator, stove, over the range microwave, garbage disposal in some units granite countertops and in some units pantry area
Is there a disposal installed in the sink?
yes
Do apartments have dishwashers?
yes
Do apartments have dishwashers?
yes
Is a dishwasher included in each apartment?
yes
Do kitchens include full-sized appliances?
yes
Does the apartment come with a microwave?
yes
Are built-in microwaves included?
OTR
Does the kitchen have a chef's island?
No
Does the kitchen include a dedicated pantry?
In some apartments